Frequently Asked Questions

Question #1: Are your boots designed in the United States?
Answer #1: All of our products are designed with american materials and shipped from our suppliers both inside & outside the United States.
Question #2: How long will it take to recieve my purchase?
Answer #2: Order times vary, please follow this link(
Policies Page ) (or bottom of page) for detailed info.
Question #3: Do you accept returns?
Answer #3: Yes, please follow this link(
Policies Page ) for detailed info.
Question #4: How do I know what Chap size to select?
Question #5: What is my size Jacket or Vest?
Answer #4:
Chap Sizing Chart -
-----Answer #5:
Jacket & Vest Sizing Chart
Thigh Size |
Waist Size |
Chap Size |
Measurement # Size Letter Size |
16.5" |
26-34" |
3XS |
29" 4 XS |
17.5" |
26-34" |
2XS |
29.5-30.5" 6-8 S |
19" |
26-34" |
XS |
31.5-32.5" 10-12 M |
20.5" |
26-34" |
S |
33-36" 14-16 L |
22" |
28-38" |
M |
37-40" 18-20 XL |
23" |
32-42" |
L |
40-42" 20-22 2XL |
24" |
32-42" |
XL |
42-44" 22-24 3XL |
25" |
32-42" |
2XL |
44-46" 24-26 4XL |
26" |
32-42" |
3XL |
|
27" |
32-42" |
4XL |
Note: The sizing charts are not 100% accurate. |
28" |
32-42" |
5XL |
Use these only as a guide,they are approx. |
29" |
34-44" |
6XL |
All Manufactured goods, vary with style. |
30" |
34-44" |
7XL |
|
31" |
36-46" |
8XL |
|
32" |
40-50" |
9XL |
|
33" |
44-54" |
10XL |
|
Question #6: Do you charge extra for XL sizes?
Answer #6: Yes, Up-Charge pricing is as follows.
Chaps Sizing UP-CHARGE Jacket Sizing UP-CHARGE
|
|
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XL through 3XL add $5.00 to regular size pricing XL through 4XL add $5.00 to regular size pricing
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4XL through 6XL add $10.00 to regular size pricing
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7XL through 8XL add $15.00 to regular size pricing Vest Sizing UP-CHARGE
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9XL through 10XL add $20.00 to regular size pricing XL through 4XL add $3.00 to regular size pricing
We have the right to raise or lower prices at any given time without prior notice.
Question #7: Do I measure my Chest or shoulders for the correct size Jacket or Vest?
Answer #7: You want to measure around your back under the arms and around the chest.
* ( For busty women we recomend ordering one size bigger ) * Example if you wear an XL in a fitted jacket from the department stores order a 2XL from our store.
Size Charts For Boots & Shoes
Inches
US size |
EU size |
UK size |
AU size |
CN size |
Foot Length |
1.5 |
31 |
0.5 |
1 |
30 |
7¾ |
2.5 |
32 |
1 |
1.5 |
31 |
8 |
3.5 |
33 |
1.5 |
2 |
32 |
8¼ |
4-4.5 |
34 |
2-2.5 |
2.5-3 |
33 |
8½ |
5 |
35 |
3 |
3.5 |
34 |
8¾ |
5.5 |
36 |
3.5 |
4 |
35 |
8¾ |
6 |
36 |
4 |
4.5 |
36 |
9 |
6.5-7 |
37 |
4.5-5 |
5-5.5 |
37 |
9¼ |
7.5 |
38 |
5.5 |
6 |
38 |
9½ |
8 |
39 |
6 |
6.5 |
39 |
9¾ |
8.5 |
39 |
6.5 |
7 |
40 |
9¾ |
9 |
40 |
7 |
7.5 |
41 |
10 |
9.5-10 |
41 |
7.5-8 |
8-8.5 |
42 |
10¼ |
10.5 |
42 |
8.5 |
9 |
43 |
10½ |
11 |
43 |
9 |
9.5 |
44 |
10¾ |
11.5 |
43 |
9.5 |
10 |
45 |
10¾ |
12 |
44 |
10 |
10.5 |
46 |
11 |
12.5 |
45 |
10.5 |
11 |
47 |
11¼ |
How To Measure

FAQs
· Q: What sizes are available to order?
A: Most of the shoes in our website are available only in full-sizes. To confirm whether the selected item is in stock, please use the drop-down box to see all available sizes in that style.
· Q: How can I make sure I'm ordering the right size?
A: Some of our Custom made shoes may run larger or smaller than the standard sizes you're used to. It’s best to check the actual measurements(Foot Length) in the size chart on the shoe’s product page and compare them to your foot measurements before ordering.
· Q: How long can I receive my item?
A: Total Time is based on the tailoring/processing time + shipping time, you will find them in product pages, it is usually between 5- 20 business days.(depending on demand of the item)
· Q: Can I return or cancel the shoes if I change my mind?
A: After placing your order, there is still some time to change your mind. However, it is important to note that some of our shoes are made to order, and once the creation process has begun, the materials cannot be reused.
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